In accordance with the Prakas No. B7.017.299 Prokor fromNational Bank of Cambodia, KB Daehan Specialized Bank Plc. would like to inform all of our value customers that if you wish to make a complaint, please follow the one of the recommended routes as below:
Customer shall submit complaint within 60 calendar days from the date the issue is identified and complaint can be made by:
- Verbal: The Bank will resolve it within 2 working days. A Written Complaint is required if the Verbal Complaint is not resolved within 2 working days. Customer can make a verbal complaint by contact 015 999 748.
- Written: The Bank will notify the Customer within 30 calendar days via a Result Letter within 30 calendar days from the complaint acceptance date.
Customer may come to take complaint form at our office or send complaint via ccmu@kdsb.com.khCustomer may further pursue the Written Complaint, by including copy of original Written Complaint and Result Letter to the National Bank of Cambodia within 30 calendar days from result notification date if customer is not satisfied with the result.For more details, please contact to Consumer Complaint Management Unit of the Bank through 015 999 748.
